Blue Sky Blog

Explore our insights about lecture-based learning and discover why our innovative virtual events services and content management solutions are powerful assets for any organization.

Webinar Re-cap: Beyond the Basics of Instructional Design

 

Recently, Dan Streeter, Blue Sky eLearn’s VP of Learning Strategy and Development, hosted the webinar Beyond the Basics of Instructional Design: 3D Modeling, Microlearning, and Gamification. You can watch the 30-minute on-demand program here at any time, but in the meantime, you can also check out a brief summary below:

Dan first starts off with a framework, which he calls “The Learning Equation.” The Learning Equation is: Emotion + Experience = Learning.

Walk in feeling or acting one way… and walk out changed/feeling or acting another way. As instructional designers, our job is to allow for that behavior change to happen. Emotion is the thing that gets the person to be engaged in learning. Once you have a lot of experience you will get to the learning part!

3D Modeling

What is 3D Modeling? It’s taking a 3D object and displaying it in a 2D space.

Advantages:

  • Creates “The Wow”
  • Gives a “hands-on” effect – it makes things more real!

Disadvantages:

  • Need specialized skill
  • Limited use case

3D Modeling Tools can include things like:

  • CAD (Computer Aided Design)
  • Screen Record Software
  • Video Editing Software
  • Storyline 360
  • Some serious know-how

Dan then dives into real-life examples – tune into the on-demand webinar to check it out!

Microlearning

Microlearning means providing learning in small learning units (think anywhere from 30 seconds to 10 minutes in length).

Advantages:

  • Great for repeatable, skill-based learning
  • Easy to re-use/repackage for larger modules and marketing
  • Easy to edit and manage (bite-sized pieces)

Disadvantages:

  • “Sound bites” do now always allow for nuance and getting the “big picture”

Dan then talks about the Forgetting Curve. With the Forgetting Curve, day number one is the best day to learn something and hold onto it. There is then a slow deterioration every day after that. Microlearning allows for learning to be reinforced instead of just deteriorating.

Microlearning Tools include things like:

  • Screen Record Software
  • Video Editing Software
  • Animation Software
  • Photo Editing Software
  • Subject Matter Expert
  • A long-term plan

Dan then dives into real-life examples – tune into the on-demand webinar to check it out!

Gamification

How does gamification work?

  • Points
  • Leveling up
  • Leaderboard

Games use each of the above items to motivate and train at the same time.

Gamification approaches include:

  • Competition: against ourselves, the game, or others
  • Game mechanics: learners are given a problem to solve
  • Story: the user is embedded into the plot

When it comes back to the Learning Equation, gamification is creating emotion and tension and because you are IN the game and you are getting an experience. Gamification can certainly increase the likelihood that learning will happen. But what tools will you need?

  • Storyboards
  • Storyline 360
  • Elucidat
  • Path LMS

Dan then dives into real life examples.

Secret Tool

Wait…we can’t give it ALL away here! Tune in to Dan’s 30-minute on-demand webinar to learn about our secret tool as well as dive in deeper to items 1-3 above!

 

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Technical Account Managers: More Than Canned Responses and Automatic Replies

 

Technical Account Managers (aka TAMs) are a client’s dedicated partner when it comes to SaaS products. They are real people on project teams helping and guiding clients (those we call Path Admins) as they are navigating a new tool.

During a project lifecycle at Blue Sky eLearn, the Technical Account Manager is introduced as a key player that can help a client with questions, troubleshooting issues, and ensuring they have a dedicated problem-solving partner.

But let’s break that down even more… What does this really mean?

No canned responses here… nope, no way

When dealing with many SaaS companies, getting support can be a convoluted and frustrating process. A typical support infrastructure often uses canned responses and complex protocols and messaging, making clients feel unheard when they need help.

We do it differently at Blue Sky eLearn

Our TAMs want their clients to know with 100% certainty that real people are answering every single ticket that comes their way. Using thoughtful responses and screen recordings as teaching tools, our TAMs are at-the-ready to solve each problem as unique. And while Blue Sky has comprehensive documentation on “how-to-do XYZ” (especially for those clients who like to try things on their own!), there is a level of teaching and guidance that takes  place in each ticket that our team handles. TAMs need to teach and apply a unique use case to each ticket because a client’s company goals are not the same across the board.

Let’s solve the problem together

When our TAMs are reading through your tickets, they become detectives. They dig through your Path site, learn about your organization, discover where there might be a gap with an application of a feature or setup, and begin to find a targeted solution for you. At Blue Sky eLearn,  our approach focuses on teaching and transfer of knowledge to ensure that your Path Admins can be successful.

Our TAMs encourage testing. And while testing a solution is important, when you receive our messages, our TAMs never want you to feel lost or like you don’t have a trusted partner on the other end. Feedback and communication is key to ensure what we’re testing is working!

The TAM team’s goal is to provide you with the best solution or fix to ensure you can continue hitting your goals and helping your learners access their educational tools.

In summary

Clients choose an LMS partner to address both a learning gap and an immediate need to provide an educational tool to their members and stakeholders. There is a clear vision driving clients’ initiatives. Technical Account Mangers work to ensure you maintain the success of that initiative by having not just the right answer to a question but also the tools to execute on that vision.

 

 

About the Author:

Brittany Donnelly has been with BSE since 2020. She has over 8 years of SaaS experience in project management and client support. She loves to travel and explore all over the world with her two young boys.

 

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