Support Services

Creating a successful learning management system or virtual event program doesn’t happen overnight. With our variety of support services, the Blue Sky team will help ensure your eLearning needs and goals are met.

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We Support Our Clients

Dedication, experience and enthusiasm drive our client success and customer support teams to continually innovate customized solutions and support. Every client is a long-term client because we know that the tremendous value of trust and partnership can only be built over time.

Support Services

Client Success Management

Client Success Management

Our Client Success Managers (CSM) serve as strategic partners and liaisons between our clients and the Blue Sky staff to ensure their needs are addressed professionally and efficiently. Our CSMs also focus on:

  • Analyze clients’ goals and objectives to ensure they’re being met
  • Strategize long and short-term goals to continue growth
  • Review past quarters user stats, data, metrics and reporting
  • Identify what is working well to ensure continued success
  • Share industry best practices and current trends that may aid further client success
Path Site Manager

Technical Account Manager

We can provide an experienced Technical Account Manager (TAM) to ensure your goals are met and that your team is fully trained and properly resourced after the initial implementation. Our LMS professional will:

  • Answer your Path setup and ‘how to’ questions
  • Troubleshoot technical issues
  • Review new features
  • Discuss best practices
  • Be your dedicated point of contact for ongoing support
Help Desk

Help Desk

We provide a dedicated technical support team to ensure your audience is getting the most out of our solutions.

  • Unlimited technical support provided by email and live chat
  • Communication with the development team on any product issues
  • Update client success managers on any complex issues
  • Phone support for all Blue Sky-managed virtual learning events

What our Customers are Saying

“Here to tell you Blue Sky team does not disappoint!”

“Here to tell you Blue Sky team does not disappoint! I wish all my vendors could be like them. I REALLY have appreciated the vision and strategy and availability of my CSM and the responsiveness and helpfulness of the tech support team.”

-Society for Research on Nicotine and Tobacco

“Your team has always been great!”

“Your team has always been great! We are VERY happy with the services and support you have provided us since 2012. A true partner!”

-AACE International