Strategy & Support Services

Creating a successful learning management system or virtual event program doesn’t happen overnight. With our variety of support services, the Blue Sky team will help ensure your eLearning needs and goals are met.

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We Support Our Clients

Dedication, experience and enthusiasm drive our client success and customer support teams to continually innovate customized solutions and support. Every client is a long-term client because we know that the tremendous value of trust and partnership can only be built over time.

Strategy Services

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Business Strategy

We understand that sometimes support is needed outside of the platform and virtual events and are happy to strategize with our clients when needed. Our strategic support includes:

  • Site visits to discuss overall eLearning strategy, pricing, budget, marketing, goals, and more
  • Cross-department consulting for strategy development to boost membership, increase non-dues revenue, improve engagement, and enhance other organizational initiatives
  • Staff presentations at board meetings and conferences
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Content Strategy

Content strategy focuses on the planning, creation, delivery, and governance of content. Content not only includes the words on the page but also the images and multimedia that are used.

  • Articulation of the strategy goals of the content
  • Content audits and assessments
  • Defining processes, voice and tone, content types, and success metrics
  • Creating a content calendar, guidelines, and trainings
  • Assessing the existing content and identifying gaps

Support Services

Client Success Management

Client Success Management

Blue Sky’s Client Success Managers serve as strategic partners and liaisons between our clients and the Blue Sky staff to ensure their needs are addressed professionally and efficiently. Our CSMs also focus on customer portfolio development, retention, and ensuring overall client success and satisfaction with Blue Sky’s products and services.
Additionally, each client is scheduled one-on-one calls to:

  • Analyze clients’ goals and objectives to ensure they’re being met
  • Strategize long and short-term goals to continue growth
  • Review past quarters user stats, data, metrics and reporting
  • Identify what is working well to ensure continued success
  • Share industry best practices and current trends that may aid further client success
Path Site Manager

Path Site Manager

We can provide an experienced Project Manager to ensure your goals are met, a solid foundation is built and maintained for your site, and your team is fully trained and properly resourced after the initial implementation. Our LMS professional will:

  • Assist with adds, moves, and changes to your courses and on-demand events
  • Organize regular meetings to discuss overall project status, assist in key design decisions, and help with any questions your team might have
  • Conduct Path administrator training calls
  • Be your dedicated point of contact for ongoing support
Help Desk

Help Desk

We provide a dedicated technical support team to ensure your audience is getting the most out of our solutions.

  • Unlimited technical support provided by email and live chat
  • Communication with the development team on any product issues
  • Update client success managers on any complex issues
  • Phone support for all Blue Sky-managed virtual events

What our Customers are Saying

“Here to tell you Blue Sky team does not disappoint!”

“Here to tell you Blue Sky team does not disappoint! I wish all my vendors could be like them. I REALLY have appreciated the vision and strategy and availability of my CSM and the responsiveness and helpfulness of the tech support team.”

-Society for Research on Nicotine and Tobacco

“Your team has always been great!”

“Your team has always been great! We are VERY happy with the services and support you have provided us since 2012. A true partner!”

-AACE International