Support Services

Creating a successful learning management system or virtual event program doesn’t happen overnight. With our variety of support services, the Blue Sky team will help ensure your eLearning needs and goals are met.

We Support Our Clients

Dedication, experience and enthusiasm drive our client success and customer support teams to continually innovate customized solutions and support. Every client is a long-term client because we know that the tremendous value of trust and partnership can only be built over time.

Client Success Management

Blue Sky’s Client Success Managers serve as strategic partners and liaisons between our clients and the Blue Sky staff to ensure their needs are addressed professionally and efficiently. Our CSMs also focus on customer portfolio development, retention, and ensuring overall client success and satisfaction with Blue Sky’s products and services.

Additionally, each client is scheduled a one-on-one call (quarterly or as needed) to:

  • Analyze clients’ goals and objectives to ensure they’re being met
  • Strategize long and short-term goals to continue growth
  • Review past quarters user stats, data, metrics and reporting
  • Identify what is working well to ensure continued success
  • Share industry best practices and current trends that may aid further client success

Path Site Manager

We can provide an experienced Project Manager to ensure your goals are met, a solid foundation is built and maintained for your site, and your team is fully trained and properly resourced after the initial implementation. Our LMS professional will:

  • Assist with adds, moves, and changes to your courses and on-demand events
  • Organize regular meetings to discuss overall project status, assist in key design decisions, and help with any questions your team might have
  • Conduct Path administrator training calls
  • Be your dedicated point of contact for ongoing support

 

 

 

Strategic Support

We understand that sometimes support is needed outside of the platform and virtual events and are happy to strategize with our clients when needed. Our strategic support includes:

  • Site visits to discuss overall eLearning strategy, pricing, budget, marketing, goals, and more
  • Cross-department consulting for strategy development to boost membership, increase non-dues revenue, improve engagement, and enhance other organizational initiatives
  • Staff presentations at board meetings and conferences

 

Help Desk

We provide a dedicated technical support team to ensure your audience is getting the most out of our solutions.

  • Unlimited technical support provided by email and live chat
  • Communication with the development team on any product issues
  • Update client success managers on any complex issues
  • Phone support for all Blue Sky-managed virtual events
  • "Support and encouragement by Blue Sky staff has been wonderful. As a small association staff, we needed a resource we could integrate with our CRM and the early verdict is Path is a winner. The willingness to answer our questions and meet our needs has been great."

    The Church Network

  • "Great solution for virtual event management. After our initial (positive!) experience utilizing Path for hosting our Annual Meeting presentations, we’ve partnered again to begin offering webinars, recordings and podcasts. This has been a great way for our organization to showcase our events and continue to generate revenue year-long with enduring content. Support staff are friendly, fast and patient with novice customers."

    Neurocritical Care Society

  • "As a small, not-for-profit medical education organization, we had a hard time finding webinar services that were affordable. Path Event Learning Platform has been the ideal solution. This platform is user friendly with excellent technical support. I highly recommend this product!"

    Perinatal Resources, Inc.

  • "We have been very pleased with the new software. We have been a client of Blue Sky Broadcast since 2007 and had previously licensed their legacy platform. This new system is easy to use and is integrated with our AMS. The customer service at Blue Sky has always been very responsive and their partnership is valued at NASN."

    National Association of School Nurses

  • "Intuitive, clean platform to host our webcast catalogs and online courses. Easy to build courses and update modules when needed without having to start from scratch. Very simple shopping cart and check-out process. Frequent upgrades and improvements, accompanied by great support from Blue Sky staff."

    Institute of Food Technologists

  • "We had a 97% success rate in training completion & end user satisfaction using Path."

    A Top 20 Global Pharmaceutical Company

  • "Thanks to the entire Blue Sky team for a flawless experience! The CHEST team agreed in the end that they had not seen a system this easy! We appreciate the partnership and look forward to working with you again in the near future."

    American College of Chest Physicians

  • "Besides being excellent, the Virtual Campus is also easy to navigate, and in this day and age, with everyone so easily frustrated and looking for quick access, that may be one of it’s biggest plusses."

    American Academy of Cosmetic Dentistry

  • "Our sites give us very positive feedback from training taken through Blue Sky’s virtual meeting platform and eLearning portal. The majority of the comments are about how engaging and intuitive their technology is."

    A Top 20 Global Pharmaceutical Company

  • "I’ve been so impressed by Blue Sky’s customer service. Our moderator was exceptional – the best I’ve ever heard. We even had a mic issue at the start and she handled it GREAT! My project manager has always answered all my questions and gotten back to me very quickly. So happy we picked Blue Sky!"

    Digital Analytics Association

  • "We had a 37% reduction in compliance findings vs. face to face training using Path."

    A Top 10 European Pharmaceutical Company

  • "The new Path platform has a clean, easy to use format for both the admin and the user. It is mobile friendly and easy to navigate. It also interfaces with our Abila membership database so that members who are logged in via our association web page don’t have to re-login for access."

    AVS

  • "Path from Blue Sky eLearn has enabled us to elevate our training capabilities and reach our dealer network in a much more efficient way. It offers our dealers the flexibility of accessing training materials at any time, while giving us the ability to quickly update the materials for dealers as needed. All of this leads to a more effective training program and a more educated sales force."

    Reinke Manufacturing

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