Support Services

Creating a successful learning management system or virtual event program doesn’t happen overnight. With our variety of support services, the Blue Sky team will help ensure your eLearning needs and goals are met.

We Support Our Clients

Dedication, experience and enthusiasm drive our client success and customer support teams to continually innovate customized solutions and support. Every client is a long-term client because we know that the tremendous value of trust and partnership can only be built over time.

Client Success Management

Blue Sky’s Client Success Managers serve as strategic partners and liaisons between our clients and the Blue Sky staff to ensure their needs are addressed professionally and efficiently. Our CSMs also focus on customer portfolio development, retention, and ensuring overall client success and satisfaction with Blue Sky’s products and services.

Additionally, each client is scheduled one-on-one calls to:

  • Analyze clients’ goals and objectives to ensure they’re being met
  • Strategize long and short-term goals to continue growth
  • Review past quarters user stats, data, metrics and reporting
  • Identify what is working well to ensure continued success
  • Share industry best practices and current trends that may aid further client success

Path Site Manager

We can provide an experienced Project Manager to ensure your goals are met, a solid foundation is built and maintained for your site, and your team is fully trained and properly resourced after the initial implementation. Our LMS professional will:

  • Assist with adds, moves, and changes to your courses and on-demand events
  • Organize regular meetings to discuss overall project status, assist in key design decisions, and help with any questions your team might have
  • Conduct Path administrator training calls
  • Be your dedicated point of contact for ongoing support

 

 

 

Strategic Support

We understand that sometimes support is needed outside of the platform and virtual events and are happy to strategize with our clients when needed. Our strategic support includes:

  • Site visits to discuss overall eLearning strategy, pricing, budget, marketing, goals, and more
  • Cross-department consulting for strategy development to boost membership, increase non-dues revenue, improve engagement, and enhance other organizational initiatives
  • Staff presentations at board meetings and conferences

 

Help Desk

We provide a dedicated technical support team to ensure your audience is getting the most out of our solutions.

  • Unlimited technical support provided by email and live chat
  • Communication with the development team on any product issues
  • Update client success managers on any complex issues
  • Phone support for all Blue Sky-managed virtual events
  • "Support and encouragement by Blue Sky staff has been wonderful. As a small association staff, we needed a resource we could integrate with our CRM and the early verdict is Path is a winner. The willingness to answer our questions and meet our needs has been great."

    The Church Network

  • "I’ve been so impressed by Blue Sky’s customer service. Our moderator was exceptional – the best I’ve ever heard. We even had a mic issue at the start and she handled it GREAT! My project manager has always answered all my questions and gotten back to me very quickly. So happy we picked Blue Sky!"

    Digital Analytics Association

  • Working with Blue Sky on their webinars couldn’t be easier! Our point of contact keeps us on track with helpful reminders and answers any questions we throw at her. The moderators are wonderful at providing support to our presenters and even helping keep those who are new to presenting online at ease. Our membership also appreciates that they are not required to download software to view an event.

    SRA International

  • "We value Blue Sky as a provider and very much appreciate the exceptional service that our Project Manager and Client Success Manager have provided us. Your product has helped us launch a successful education program and we look forward to continue working together."

    National Association of Professional Organizers

  • “I was not familiar with LMS systems at all when I was charged with finding a suitable system – Blue Sky made the entire process easy to understand from start to finish! The customer service is outstanding, our membership is thrilled at the ease of use and layout, and as an administrator, the system is very user-friendly."

    Organization for Human Brain Mapping

  • "Our presenters expressed sincere appreciation for the time, abilities and efforts Blue Sky provided in the trainings and live event. I was impressed by your professionalism and commitment to help us achieve our goals in a technically and logistically challenging project. Thank you for all of your help in making this event a success."

    World Allergy Organization

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