Careers

Join our team of product, virtual event, and elearning experts and put your technical, organizational and strategic skills to work in creative new ways. We’re looking for experienced, enthusiastic professionals to join our growing team.

Advance Your Career with Blue Sky

Work with a future-focused company who values your time and input. Bring your innovative thinking and proactive problem-solving to our friendly, fast-paced workplace. Our competitive salaries and comprehensive benefits packages ensure a happy, healthy workforce. We foster a collaborative open culture where you’ll be encouraged to think long-term as you learn and grow with us. Browse our open positions below and submit your resume today.

Key reasons to work with us:

  • Medical, Dental and Vision Benefits
  • 401(k) Program
  • Paid Time Off
  • Paid Volunteer Days
  • Holiday Closures
  • Annual Company Event in San Diego

Open Positions

  • Path eClinical Support Specialist

    Description

    As a Path eClinical Support Specialist at Blue Sky eLearn, you will work with our Life Sciences clients to ensure our clients’ goals are successfully achieved. Our support specialists understand the importance of following regulated processes, adhering to strict protocols, and maintaining proper documentation when executing services for our clients.

    Schedule

    Although you will have a set default schedule, some flexibility is required. Support for our global clients outside of normal local business hours is sometimes needed.

    Responsibilities

    • Support accurate user database for clinical trial training
    • Complete documentation in order to meet client audit requirements
    • Monitor and respond to technical support requests to help users with our clinical training portal
    • Communicate via phone, email, and chat with our clients and their users
    • Update the clinical trial portal with various types of files and media
    • Engage with the development team to escalate bugs, solve problems, or obtain missing information
    • Remain aware of any potential areas of concern and mitigate risk

    Qualifications

    • 1+ years of relevant experience in pharmaceutical, CRO, or clinical organizations
    • Versatility with technology and workflows, should have a high level of computer fluency
    • Highly detail-oriented
    • Proficient in Excel
    • Experience complying with SOP’s and following Work Instruction documents
    • Flexible schedule

    Extra Credit

    • Experience with Adobe Connect or Zoom
    • Familiarity working within the constraints of a Quality System (Validated System)
    • Video or audio editing experience a plus

    Compensation and Benefits

    • Salary based on skills and experience
    • Benefits package including health, vision, dental, and life insurance
    • PTO, paid holidays, and sick leave
    • Paid volunteer days
    • Annual company event in San Diego

    Email your resume and cover letter to: jobs@blueskyelearn.com

  • Virtual Event Manager

    Description:

    As a Virtual Event Manager at Blue Sky eLearn, you will work with our clients to ensure the successful execution of their virtual events, including webinars, webcasts, and remote recordings. Our virtual event managers achieve this through understanding client business goals and objectives, developing strong rapport, and executing against a defined event schedule. As a member of the Client Services team, you will manage a portfolio of virtual event projects with a diverse set of clients, and as the main point of contact for our clients’ events, you will be a critical player in driving long-term client success and demonstrating the value of the Blue Sky solution.

    You will work cross-functionally with multiple internal teams to develop a keen understanding of customers’ unique business needs and challenges and identify and manage any internal resources necessary to realize the clients’ goals.

    We value our employees’ time and efforts. Our commitment to your success is enhanced by a generous compensation plan.  Includes base salary, medical, dental, vision benefits, and a 401(k) program. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.

    Position located at either our headquarters office in San Diego, or your home office.

    Responsibilities:

    • Understand and manage project scope as agreed with the client and ensure that it is fully executed by both Blue Sky and client
    • Communicate with clients to facilitate scheduling, training, and delivery of virtual events
    • Create and maintain required project artifacts including project schedule, training materials, project requirements documents, and presentations for various discussions
    • Effectively communicate project expectations and progress to our clients, team members, and executive team in a timely and clear manner
    • Continually strive to improve virtual event management processes by enhancing best practices and proactively identifying areas of improvement
    • Understand Blue Sky products and how platform updates will impact product set-up

    Qualifications:

    • 1+ years relevant experience
      Preferred experience: Virtual events management or project management
    • Strong quantitative/analytical skills
    • Experience defining and documenting processes, and driving continuous improvement to processes via process measurement/metrics
    • Perceptive, collaborative and customer-orientated, with demonstrated ability to build strong relationships with clients and internal stakeholders to ensure successful project execution
    • Flexible, energetic, with a strong sense of entrepreneurship, creative mind, ability to think out-of-the-box
    • A natural inclination to resolve customer problems and help them be highly successful

    Extra Credit:

    • Knowledge of the virtual events industry
    • PMP or other professional project management certification or credentialing
    • Experience with Salesforce
    • Thirst for proactively learning and testing functionality of our products to meet customers’ unique needs

    Email your resume and cover letter to: jobs@blueskyelearn.com

  • Remote Virtual Events Facilitator

    Description

    As a virtual event facilitator at Blue Sky eLearn, you will work with our clients to ensure the successful execution of their virtual events, including webinars, webcasts, and remote recordings. Our facilitators achieve this by preparing the event, reviewing the webinar platform with the presenter, reading introduction and closing scripts, assisting the presenter with any technical issues, and closing the event.

    Our facilitators are tech-savvy, well-spoken, have flexible schedules, and are excellent at thinking quickly to troubleshoot issues.

    You will work approximately 5-20 hours per week, depending on staffing needs. The peak times for facilitating events are between 9am-12pm (PT) on Tuesdays, Wednesdays, and Thursdays.

    Key Responsibilities

    • Start, monitor, and close virtual events
    • Assist with connecting and training presenters on the platform
    • Read scripts live
    • Ensure good audio quality for live event and recording
    • Communicate issues/concerns to appropriate team member

    Qualifications

    • Extremely tech-savvy
    • Strong verbal presentation skills
    • Critical thinking and problem-solving abilities
    • Strong interpersonal, communication, and organizational skills
    • Ability to work with colleagues across multiple time zones and cultures
    • Flexible schedule

    Physical Requirements

    • Quiet location
    • High-speed hard-wired internet connection (>100mbps)
    • Mac with 10.14 or higher OR PC with Windows 10 (2 computers preferable)
    • High-quality computer headset

    Email your resume and cover letter to: jobs@blueskyelearn.com

  • Technical Customer Support Agent (Help Desk)

    Description

    As a tech-savvy Technical Customer Support Agent at Blue Sky eLearn, you will work with our customers to ensure successful adoption and usage of our products and services, including PathLMS, Blue Sky’s industry-leading Learning Management System, as well as Blue Sky’s managed webinars. Our technical support agents achieve this through understanding our various web-based platforms and relying on their technical knowledge and ability to troubleshoot a wide array of inquiries on a daily basis, from clearing the cache in a browser to identifying Flash or audio issues.

    As a member of the Client Services team, your interactions may be the only touch point a customer has with Blue Sky, and the customer experience you deliver will make you will a critical player in driving long-term client success and demonstrating the value of the Blue Sky solution. You will work cross-functionally with multiple internal teams to develop a keen understanding of customers’ unique business needs and challenges, and proactively work to continuously improve the customer experience.

    Schedule

    Although you will have a set default schedule, some flexibility is required. We have clients from all over the world and support for webinars outside of normal local business hours is sometimes needed.

    Responsibilities

    • Provide technical support by phone and email to quickly assist platform users
    • Troubleshoot technical hardware and software issues involving internet connectivity, browser requirements, accessing webinars and webcasts, and more
    • Track cases in ticketing system with appropriate information
    • Follow up and make scheduled call backs to customers where necessary
    • Stay current with system information, changes, and updates
    • Engage with the development team to escalate issues, solve problems, or obtain missing information

    Qualifications

    • Experience in technical support or a love of computers and technology
      • Preferred experience: SaaS solution
    • Working knowledge of PC and Mac operating systems and browsers
    • Ability to communicate technical topics clearly in written and spoken English with customers via tickets, calls, and chat
    • Affinity for (and experience with) providing customer support and making customers happy
    • Enjoy solving many small problems per day

    Extra Credit

    • Experience with virtual event platforms (Adobe Connect, Zoom, etc.)
    • Thirst for proactively learning and testing functionality of our SaaS LMS platform to meet customers’ unique needs
    • Experience with support platforms (e.g. Zendesk, Freshdesk.com, etc.) preferred 

    Compensation and Benefits

    • Salary based on skills and experience
    • Benefits package including health, vision, dental, and life insurance
    • PTO, paid holidays, and sick leave
    • Paid volunteer days

    Email your resume and cover letter to: jobs@blueskyelearn.com